PC Hardware Support Specialist Certificate Program
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts CIT110 3 ESL098 or RDG095 or placement
PC Hardware and Software CIT182 3
Introduction to Networking CIT162 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair Approval
Windows Operating Systems CIT268 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or CIT113, or CIT120 and ENG095 and ESL098 or RDG095 and one CIT course
Keyboarding Techniques OIM100 1
Total Credits 16

Additional Information

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Program Overview

This certificate prepares students for entry level positions in personal computer hardware support. Recommended noncredit industry certification courses offered through the College’s Community Education Office are optional, but will greatly enhance employment prospects. The CIT internship and entrepreneurship courses are also optional.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in firms large and small as well as other companies specializing in personal computer maintenance support.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.bhcc.mass.edu/ certificate-programs.

Upon Completion of this Concentration Graduates will be able to:

  • Describe, remove, and replace select components of desktop and laptop personal computers; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Understand the basics of the most common desktop Office applications.
  • Explain, install, and navigate the most common personal computer operating systems; upgrade components based on customer needs and perform preventive maintenance and troubleshooting.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the COMPTIA A+ Essentials Certification Examination.
  • Qualify to take the NETWORK+ Certification Examination.