Microsoft Applications Support Specialist Certificate Program
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts CIT110 3 ESL098 or RDG095 or placement
Introduction to Microsoft Office CIT133 3
Advanced Microsoft Office CIT233 3 CIT110 or CIT113 or CIT133 or Chair approval
Collaboration, Communication and Integration in MS Office Applications CIT250 3 CIT110 or CIT113 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or CIT113 or CIT120; ENG095 and RDG095 or ESL098 and one CIT course
Keyboarding Techniques OM100 1
Total Credits 16

Additional Information

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Program Overview

This certificate prepares students for entry level positions in Microsoft personal computer desktop applications support. recommended non-credit industry certification courses offered through the College’s Community Education Office are optional, but will greatly enhance employment prospects. The CIT internship and entrepreneurship courses are also optional.

Career Outlook

Graduates completing this certificate may find employment in information support services departments in organizations large and small as applications support and/or “Help Desk”specialists.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.bhcc.mass.edu/ certificate-programs.

Upon Completion of this Concentration Graduates will be able to:

  • Understand in-depth and support the most common desktop Office Applications.
  • Understand and support the Integration features among all Microsoft Office applications.
  • Set-up, support and conduct on-line meetings.
  • Troubleshoot end-user Office application problems.
  • Demonstrate good communication skills and professional behavior while working with customers.
  • Qualify to take the Microsoft Office Word, Excel & Outlook Certification Examinations.