Computer Support Specialist Option
Course Title Course Number Semester Taken Credits Prerequisites
GENERAL EDUCATION COURSES
College Writing I ENG111 3 ENG095 or placement and ESL098 or RDG095 or placement
College Writing II ENG112 3 ENG111
Individual and Society From Area 2 3
World View From Area 3 3
Quantitative Thought From Area 4 3 MAT097
Science and Technology From Area 5 4
Humanities From Area 6 3
CONCENTRATION COURSES
Principles of Accounting I ACC101 3 ESL098 or RDG095 or placement
Oral Communications ENG171 3
Application/Concepts CIT110 (Full-time students take CIT113) 3 ESL098 or RDG095 or placement
Introduction to Networking CIT162 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
Visual Basic CIT216 3 CIT110 or CIT113 or CIT120 or Chair approval
Windows Operating Systems CIT268 3 CIT110 or CIT113 or CIT120 or Chair approval
PC Hardware & Software CIT182 3
PC Keyboarding Techniques OIM100 1
Principles of Internet and Information Security CIT118 3 CIT110 or CIT113 or CIT120 or Chair approval
Introduction to MS Office CIT133 3
Advanced MS Office CIT233 3 CIT110 or CIT113 or CIT133 or Chair approval
Collaboration, Communication and Integration in MS Office Applications CIT250 3 CIT110 or CIT113 or Chair approval
Help Desk Techniques CIT230 3 CIT110 or CIT113 or CIT120 and one additional CIT course; ENG095 and RDG095 or placement
Internship 3 Chair approval
Total Credits 62

Additional Information

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The Computer Information Technology Department (CIT) has a clear, well-articulated, three-pronged mission, which includes supporting the IT components of the college’s General Education offerings (across divisions, departments, and campuses, as well as through interdepartmental collaboration), preparing an IT workforce through certificate and associate degree offerings, and providing IT students with seamless transfer opportunities to related Baccalaureate Degree programs.

The Computer Technology Program offers many courses that apply to other options to afford students the opportunity to explore the many career tracks in Information Technology before selecting a career in Computer Support, Data Base or Networking. The Department’s goals are in concert with the College’s goals. Using input from its Industry Advisory Committees and internship course, the Department is continually updating and fine tuning its programs of study.

Option Overview

This option is designed for full-time or part-time students who wish to prepare for the positions of Help Desk Technician, Technical Support Specialist and Customer Service Representative. This occupational group provides technical assistance, support, and advice to customers and users. The degree prepares graduates by developing in them skills ranging from the technical and computer-related to the “people” skills of verbal and written communications, telephone skills, tact, good manners, and logical problem diagnosis and solution.

The degree incorporates preparation for ICT Industry Certification Examinations. A range of general education courses in the program also enrich professional skills.

Career Outlook

Graduates of this option may qualify for entry-level support positions in hardware support, trouble-shooting, help desk, Microsoft applications and other Internet support positions.

Upon Completion of this Concentration Graduates will be able to:

  • Take the Comp TIA A+ Certification Examination.
  • Understand help desk, Internet support, hardware and other entry level IT support professions.