Computer Support Specialist Certificate Program
Course Title Course Number Semester Taken Credits Prerequisites
Applications/Concepts or InfoTechnology Fundamentals CIT110 or CIT112 3 ESLO98 or RDG095 or placement
Principles of Information Security CIT118 3 CIT110 or CIT113 or CIT120 or Chair approval
Introduction to MS Office CIT133 3
Introduction to Networking CIT162 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
PC Hardware and Software CIT182 3
Help Desk Techniques CIT230 3 CIT110 or CIT113 or CIT120; one additional CIT course; ENG095 and RDG095 or ESL098 or placement
Keyboarding Techniques OIM100 1
Advanced MS Office CIT233 3 CIT133 or CIT110 or CIT113 or Chair approval
Window Operating Systems CIT268 3 CIT110 or CIT112 or CIT113 or CIT120 or Chair approval
Total Credits 25

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Program Overview

This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.

Career Outlook

Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www. bhcc.mass.edu/certificate-programs.

Upon Completion of this Concentration Graduates will be able to:

  • Have the skill set necessary to take the Comp TIA A+ Certification Examination.
  • Understand help desk, Internet support, hardware and other entry level IT support professions.