Computer Support Specialist Certificate Program
Certificate - Computer Information Technology Department
|Course Title||Course Number||Semester Taken||Credits||Prerequisites|
|Applications/Concepts or InfoTechnology Fundamentals||CIT110 or CIT112||3||ESLO98 or RDG095 or placement|
|Principles of Information Security||CIT118||3||CIT110 or CIT113 or CIT120 or Chair approval|
|Introduction to MS Office||CIT133||3|
|Cisco Networking I||CIT162||3||RDG095 or ESL098 or placement|
|PC Hardware and Software||CIT182||3||RDG095 or ESL098 or placement|
|Help Desk Techniques||CIT230||3||CIT110 or Chair approval|
|Advanced MS Office||CIT233||3||CIT133 or CIT110 or CIT113 or Chair approval|
|Window Operating Systems||CIT268||3||CIT110 or CIT112 or CIT113 or CIT120 or Chair approval|
This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.
Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.
Upon Completion of this Concentration Graduates will be able to:
- Have the skill set necessary to take the Comp TIA A+ Certification Examination.
- Understand help desk, Internet support, hardware and other entry level IT support professions.