|Course Title||Course Number||Semester Taken||Credits||Prerequisites|
|Applications/Concepts or InfoTechnology Fundamentals||CIT110 or CIT112||3||ESLO98 or RDG095 or placement|
|Principles of Information Security||CIT118||3||CIT110 or CIT113 or CIT120 or Chair approval|
|Introduction to MS Office||CIT133||3|
|Introduction to Networking||CIT162||3||CIT110 or CIT112 or CIT113 or CIT120 or Chair approval|
|PC Hardware and Software||CIT182||3|
|Help Desk Techniques||CIT230||3||CIT110 or CIT113 or CIT120; one additional CIT course; ENG095 and RDG095 or ESL098 or placement|
|Advanced MS Office||CIT233||3||CIT133 or CIT110 or CIT113 or Chair approval|
|Window Operating Systems||CIT268||3||CIT110 or CIT112 or CIT113 or CIT120 or Chair approval|
This program prepares students to become vital links between the company and its customers; to educate users, solve hardware or software operation and application problems; and to become good sources of product information.
Graduates of this program qualify for entry-level support positions in hardware support and troubleshooting, help desk, and other Internet support positions.
For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www. bhcc.mass.edu/certificate-programs.